Refund policy

Refund Policy

We want our customers to be fully satisfied with their purchase. If you experience any issues with your order, please contact us and we will work to resolve the problem as quickly as possible.

Refund Eligibility
Customers may request a refund or replacement within 30 days of receiving their order if the product arrives damaged, defective, or significantly different from what was described.

Proof Requirement
To help us process your request quickly, we may ask for a photo or short video showing the issue with the product. This helps our team verify the problem and provide a fast resolution.

Non-Eligible Refunds
Refunds may not be provided in the following situations:
• Damage caused by improper use or installation
• Normal wear and tear after extended use
• Requests made after the 30-day refund period

How to Request a Refund
To request a refund or replacement, please contact our support team at help.westwardbuckles@gmail.com and include:
• Your order number
• A photo or video showing the issue

Our support team will review your request and respond within 24 hours.

Refund Method
Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on the customer’s bank or payment provider.